1. DO I NEED TO REGISTER MYSELF FIRST BEFORE PLACING AN ORDER?
A- NO, you are not obligated to have an account on the website to place an order but registering yourself on the website does have benefits you could enjoy-
- You could save all your favourite items and future purchases in the wish list.
- You could keep a check and track of your orders
- You would have a backup of your previous purchases
- Apply for returns easily
- Have access to lux membership, exclusive discounts.
2. HOW CAN I PLACE AN ORDER ON THE SITE?
A-It is an absolutely convenient process you need to select the items you want to purchase and follow the instructions on the screen, the shopping bag shows a checkout option for you to place an order, after that there are only a few details we need and you’re ready to pay and confirm your order.
3. WHICH ALL DEVICES ARE FRIENDLY WITH THE WEBSITE?
A- You can use the website on any and all devices of all sizes and through any browser.
4. IS IT POSSIBLE TO CHANGE OR CANCEL AN ORDER?
A-It is possible to change an order via writing a mail to us or using the customer support service available 24×7 for your assistance, change is possible only before the order has been placed. Order cancellation on the other hand is possible only until 24 hours after the purchase, cancellation fee shall hence be charged.
5. HOW TO KNOW THAT IF THE ORDER IS PLACED?
A- After an order is placed you will receive a confirmation via email and electronic receipt of your purchase.
6. HOW TO CHECK IF THE ITEMS ARE IN STOCK?
A- If the items are out of stock it would be mentioned while you’re choosing and looking at the product window.
7. HOW TO KNOW AN ITEM WILL BE BACK IN STOCK?
A- To make sure that you know when an item will be added to stock you can click the “notify me” option button and enter your email ID for a reminder of your product when its back in stock.
8. WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
A- Almost all payment methods are supported on the website, we include some local methods as well based on the headquarters of the brand. For more info check the payment methods page.
9. WILL MY PERSONAL DETAILS BE SAFE IN THE WEBSITE?
10. HOW DO I RETURN OR EXCHANGE AN ITEM?
A- Return of exchange of an item is possible only when there’s a defect in the item, which shall be clarified, on our end through a complete check on the product after you report an issue with the same.
11. IN HOW MANY DAYS CAN I RECEIVE MY ORDER?
All orders shall be delivered in 12-15 business days as per standard delivery for almost all countries and regions, whereas states in India and some parts of Asia might receive their orders in 5-7 business days due to location of the headquarters. For all info check the shipment and deliveries page. .
12. DO YOU HAVE ANY WARRANTY OR CAN THE ITEMS BE REPAIRED?
A-Unfortunately, we do not provide warranties and repair services on the products purchased.
13. HOW CAN I PERSONALISE MY PURCHASE?
A- We have personalization/customization panel for your assistance. You can place a custom order for the creation of your own design by choosing an array of colors from our palette and a personalized tag of your name can be provided. All customized orders have a request of price through email ID’s.