These terms and conditions apply to your use of the website http://www.bullaneo.com and the purchase of your products from Bullaneo SP. The company being a Sole Proprietorship; there are no third party companies involved in the process.
Your purchase of any of the products offered on the site is subject to be concerned with these terms and conditions and by placing an order for any product you agree to be bound by them. Your relationship and partnership with us is our greatest priority and at utmost importance. You should save these or print a copy of these terms and conditions for future reference if need be. Use of your personal information submitted to or via the site is governed by our privacy and cookies policy, all information collected by our site is safe and confidential as we believe in building better relationships with our customers.
We reserve the right to change these terms and conditions from time to time by changing them on the site, although no such change will affect any order you have already placed with us.
ACCESS TO THE WEBSITE
It is the responsibility of the user to ensure that the equipment used while accessing the site is compatible with our technical specifications only then will you be able to access the site, any kind of devices such as computer, laptops, mobile devices or tablets can be used to access the site. We may restrict certain features or users if the registration information provided to the website is false, make sure any information given to us is accurate. We treat your personal information of log in as confidential and we expect the same from our users. The user is responsible for activities happening through their account, immediately contact us if there is an unauthorized activity under your name. We also have the right to disable any account if there are unwanted activities or the actions do not comply with the policies of the website. You can write to us at customercare@bullaneo.com for your account recovery if needed.
OPERATION OF WEBSITE AND SERVICES
Our website can be operated from all devices and browsers and is user friendly be it navigation from one page to another or the checkout procedures. The website is owned and functioned by Bullaneo, there are no third parties involved. Bullaneo has connection with courier firms who procure and deliver the products safely to you and carry out our delivery logistics. The charges for these services will be mentioned prior to your checkout and purchase of the products. Only some areas are provided with free deliveries of products, which are mostly in and around Asia. All other countries will have to incur the service charges and taxes as per country norms and rules.
PRODUCTS
All products on the website are owned by Bullaneo. We tend to provide you with the most accurate and true information about each product, however we do not guarantee that any descriptions are totally accurate. We also tend to make sure that the colour display of our products is true to the real products however there can be certain differences due to many processes of capturing the product. The products offered by the house of Bullaneo are only for domestic or personal use if you involve the product in commercial market or for re-business the company has all rights to file a case against the involved consumer and recover for the company’s loss.
ORDERING AND AVAILABILITY
Products are purchased by adding them to your shopping bag and following the rest of the instructions on screen to checkout. You can also refer to the frequently asked questions on the website to clarify your queries or write to us at customercare@bullaneo.com. You can change your order details and edit them up until you click the pay now option. After an order is placed you will receive an email from us acknowledging that we have received the order. In that particular email you will also be receiving your order number, which can be used to track your deliveries. By clicking on the pay option you agree to pay for the product and we will accept any kind the order and not decline from our side. You can keep a track of your delivery through our website after creating an account.
DELIVERY
After you pay for the selected products an email conformation will provide you with an order number and an estimated delivery date and time. Our courier services deliver during daytime from Monday to Sunday (except on national holidays), you can change your slots by writing back to us. Your order will be delivered on the specified delivery address. There might be regions where we are unable to deliver and that will be informed before your order is confirmed and paid for. Courier may require the delivery to be signed by the person/family who placed the order. Bullaneo delivery service will not be liable to any external damages after the products have been delivered.
RISK AND OWNERSHIP
The product ordered will be at your risk after delivery. The ownership of the product will be passed on to you after it is delivered before that the company is responsible for any damages to the products.
PRICE AND PAYMENT
The price of the product is quoted on the website which is subject to change anytime due to demands and offers. The final price quote including delivery and taxes will be shown to you before the final checkout. Final payment may also be different for different payment methods chosen. Price changes in any product will not affect the orders already on the way of deliveries. Credit card, debit card, PayPal or other payment methods on the checkout page must make payment for all orders. We accept payment by most major credit and debit cards.
RETURN POLICY
All products available currently on the website are subject to no returns since these come under the category of accessories that can be used and returned, the house of Bullaneo carefully manufactures each and every piece which also undergo many quality checks before the product is put up for sale. Hence we make sure none of the products are damaged or faulty till it’s under our possession. We are not responsible for any damages done after the product has been delivered to you. You can still write down your queries immediately after you receive the products if anything is at fault. If by any chance any of your products are faulty kindly refer to the next section of these terms and conditions.
FAULTY PRODUCTS
As mentioned in the returns section returns for most of the products is not possible due to our luxurious materials delivered at your doorstep. If any product delivered to you is damaged or faulty there are remedies available if you let us know as soon as the product is delivered. You can write to us at customercare@bullaneo.com with your name, address, order reference and the issue your going through and we will get back to you with the best solution.
PRODUCT INFORMATION
We have taken reasonable steps to portray the most accurate information about our products on the website through photographs. The detailing of the colors and textures that you see on screen may differ from the actual product due to screen differences. All sizes on the website are guides if you want custom sizes write and let us know prior to placing an order. You can use the email or the contact us option.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in any content of the site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by Bullaneo. Nothing gives you the right to own any of the materials mentioned above.
CONTENT
We may be changing the content and format of the site from time to time due to changes in our collections and introduction of new products. We ensure that all information on our site is correct and reliable. We cannot and do not guarantee that any content of the site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
EXTERNAL LINKS
The site may be linked to external sites which may include third party websites, offers and promotions, we are not responsible for the content of these websites or the content they display, these links do not link our identity to these external sites.
CONTACTING US
Our company offers a 24×7 working system for your queries and concerns regarding the terms and conditions or any other topic of concern including your orders in general you can email to cutomerservice@bullaneo.com. We often respond within a few minutes, delays might occur but we promise to positively respond to your thoughts and queries.
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